Privacy Policy KakiCuci

01 Introduction

Welcome to the KakiCuci Privacy Policy. This document explains how we — KakiCuci, operating under the domain kakicuci.win — collect, process, store, and protect your personal information when you use our platform.

We are committed to complying with relevant data protection regulations, including Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry standards. By using the KakiCuci platform, you agree to the practices described in this policy.

If you have any questions about how we handle your data, please reach out to our team through the available support channels. We are happy to provide further clarification at any time.

02 Information We Collect

To provide a secure and personalised experience, kakicuci collects certain types of information from our users. All information is collected lawfully and with your knowledge.

2.1 Personal Information

• Full name — as it appears on your official identification document.
• Date of birth — to verify that you meet the minimum age requirement (18 years old).
• Email address — for account communications, notifications, and important notices.
• Mobile phone number — for account verification and two-factor authentication (2FA) security confirmation.
• Residential address — for identity verification purposes and KYC (Know Your Customer) compliance.
• Identity card or passport number — for identity verification required during the KYC process.

2.2 Financial Information

• Bank account or e-wallet details registered for deposits and withdrawals.
• Transaction records include the amount, date, and time of each deposit and withdrawal.
• Game history and wagering records for internal audit and fraud prevention purposes.

2.3 Technical Information

• IP Address — to detect access location and identify suspicious activity.
• Device and browser type — to optimise the user experience across multiple platforms.
• Operating system — to ensure platform compatibility and security.
• Activity logs — including login times, pages visited, and interactions with platform features.
• Cookies and tracking technology — to enhance platform functionality and remember your settings.

03 How We Use Your Information

The information we collect is used for a variety of legitimate purposes relevant to the operation of the KakiCuci platform. We do not use your data for purposes not stated here without your prior consent.

• Account management — to create, maintain, and verify your account.
• Transaction processing — to process deposits, withdrawals, and winning payouts accurately and securely.
• Identity verification (KYC) — to comply with legal requirements and prevent money laundering and fraudulent activity.
• Fraud prevention and security — to detect and prevent unauthorised access, account misuse, and other suspicious activity.
• Platform communications — to send important notices, terms updates, promotions, and security alerts.
• Service improvements — to analyse usage patterns and improve platform features and functionality.
• Legal compliance — to comply with legal obligations, court orders, or requests from relevant authorities.
• Customer support — to respond to your enquiries, resolve issues, and provide technical assistance.

04 Information Sharing & Disclosure

KakiCuci will not sell or rent your personal information to any third party. However, we may share your information in the following limited circumstances:

• Third-party service providers — such as payment processors, identity verification service providers, and cloud infrastructure providers that help us deliver our services. All such third parties are bound by strict confidentiality agreements.
• Legal compliance — when required by law, court order, or a request from a legitimate law enforcement authority.
• Protection of our rights — to enforce our Terms and Conditions, protect platform integrity, or prevent fraud and illegal activity.
• Game providers — to provide access to casino games, slots, and sports betting. Information shared is limited to what is necessary to deliver those services.
• Business transfers — if kakicuci is involved in a merger, acquisition, or asset sale, user information may be transferred as part of that transaction, with advance notice provided to users.

05 Security & Data Protection

The security of your information is our highest priority. KakiCuci implements a range of technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

• 256-bit SSL Encryption — all communications between your device and our servers are encrypted using industry-standard SSL technology.
• Firewall and intrusion detection systems — to monitor and prevent unauthorised access attempts to our infrastructure.
• Two-factor authentication (2FA) — available to all members to add an extra layer of security to their account.
• Restricted access — only authorised personnel with a legitimate need to access personal data are permitted to do so.
• Regular security audits — we conduct regular penetration testing and security audits to identify and address vulnerabilities.
• Scheduled data backups — to ensure data recovery in the event of a system failure or disaster.

06 Cookies and Tracking Technology

KakiCuci uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies We Use

• Essential cookies — required for core platform functions such as login and page navigation.
• Performance cookies — helps us understand how users interact with the platform for improvement purposes.
• Functional cookies — remembers your preferences such as language, currency, and display settings.
• Advertising cookies — used to deliver relevant promotions and offers based on your activity.

6.2 Managing Cookies

You can control and manage cookies through your browser settings. However, disabling certain cookies may affect platform functionality and your experience on KakiCuci.

07 Your Rights as a User

Under applicable data protection laws, you have certain rights regarding your personal information. KakiCuci is committed to respecting and facilitating the exercise of these rights.

• Right of access — you have the right to request a copy of the personal information we hold about you.
• Right to rectification — you may request that we correct any inaccurate or incomplete information.
• Right to erasure — in certain circumstances, you may request that we delete your personal information (subject to our legal obligations).
• Right to restriction of processing — you may request that we restrict how we use your information in certain circumstances.
• Right to data portability — you may request that we transfer your information to another organisation or to you in a machine-readable format.
• Right to object — you have the right to object to the processing of your information for direct marketing purposes or our legitimate interests.
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact our support team via Live Chat available 24/7 on the platform, or email us at [email protected]. We will respond to your request within 14 business days.

08 Data Retention Period

KakiCuci retains your personal information only for as long as necessary for the purposes for which it was collected, or as required by law.

• Active account information is retained for as long as your account remains active or is needed to provide services.
• After account closure, certain information may be retained for up to 7 years for legal compliance, fraud prevention, and dispute resolution purposes.
• Financial transaction records are retained in accordance with financial and anti-money laundering legal requirements.
• Technical logs and analytics data are typically retained for 24 months unless a longer period is required for security purposes.

Once the relevant retention period has ended, we will securely delete or anonymise your information so that it can no longer be linked back to you.

09 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please do not hesitate to contact us.

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. Any material changes will be communicated to you via email or an in-platform notice at least 14 days before taking effect.